Refund policy

 

Return and Replacement

No question asked if the product is damaged during transit provided you send us the unpacking photo or video to motherwoodtoys@gmail.com within 24 hrs from the time of receiving the product.
The photo or video is mandatorily required for us for two reasons
1. To improve our packing incase the damage is due to improper packing of the product
2. To raise a complaint with our courier partner incase the damage is caused due to mishandling of the package by the courier company during transit and until delivery.

We are happy to accept a return only if the product is damaged in transit and replacement will be shipped as soon as the damaged product reaches back to us.

We will ship back a new product to the same address in the order as soon as we receive back the damaged product.

You can always contact us for any return question at motherwoodtoys@gmail.com. 

Exchanges

You can also raise a request for exchange of a product provided such a request is sent to us with in 24 hours via email to sales@woodbeetoys.com. The reason for exchange has to be stated clearly and our team will decide on the exchange request on case to case basis. We are here to serve your demands and we accept exchange in most cases!!! So do not worry about it too much.
If exchange is accepted, the procedure to follow will be instructed via e-mail. Kindly note only one exchange request per order will be allowed.

In case you want to cancel the order and not exchange it with any other product, cancellation charge of 2.5% +2.5% = 5% will be levied. This is the payment gateway charge that is levied on us for any payment made in the website. 

Cancellation can be done before the product is dispatched. Once the product is dispatched, cancellation is not allowed.

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at motherwoodtoys@gmail.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at motherwoodtoys@gmail.com.